Please be aware of the special conditions that apply to digital products!
Even though a customer usually has the right to withdraw from an online purchase within 14 days from placing the order, this right of revocation is restricted for digital products according to § 356 Abs. 5 BGB:
In plain English, this means that digital products are usually not returnable.
Because it’s a little like ordering a hot dog, eating it and then asking the seller to refund you…
Rest assured that I test all my products before offering them for sale to ensure that you get a high-quality product.
I do however wanna make sure that you are happy with your purchase!
Which is why I’ll grant you a 30-day money-back guarantee as a gesture of goodwill.
So should you really be unhappy with your purchase, you can email me at email@example.com to request a refund.
In that case, I’d kindly ask you to fill in a short feedback questionnaire to help me understand why you were unhappy with the product and what I can do to improve it.